What Should I Do If There is a Recall for my Vehicle?
Naturally, when a person receives a recall letter, there can be some concern. While that is expected, there is definitely no reason to panic. As mentioned above, recalls happen very often, and in fact, they often occur for an enhanced benefit, not because there is something wrong. There are recalls that occur because the manufacturer simply has discovered a safety issue that needs enhancing out of an abundance of caution. To ensure that the recall letter you receive is followed correctly, be sure to read all of its contents. For example, the letter will instruct you to go to a designated authorized dealer; typically the dealer nearest to your known address. Be sure to make an appointment at that specific dealer, even if you now receive service at another dealership. You also want to verify that the information is correct and that the recall letter is for your vehicle.
If you're advised within the recall letter not to drive your vehicle, you should absolutely adhere to that instruction. Joe Myers Toyota can help in many ways if there are any concerns about a recall, such as providing more detail regarding the recall itself - the "what, why, and how's." Because the manufacturer is mandated to provide the recall information to the National Highway Traffic Safety Administration (NHTSA), that should provide you with some relief. However, our dealership is more aware of the particulars of the issue surrounding the recall, and the technicians who complete the recalls are much more involved at the "ground zero" level than the NHTSA. Additionally, when a recall letter specifies that a critical component needs replacing, we can provide you with greater peace of mind about the safety of your vehicle.
Do I Have to Pay for Recall Repairs?
You can feel confident that the repairs, update, or replacement parts will be completed at the expense of the manufacturer. However, in certain instances, you might encounter costs for additional repairs that are necessary outside of the recall itself. While it is rare, you should be prepared for the possibility. It's important to remember that a recall is to keep your vehicle safe, and as an authorized dealer, the role of Joe Myers Toyota is to facilitate the process. If there are any questions, concerns, or requests for additional information about a particular recall, feel free to reach out to the staff. We're more than happy to provide you with feedback and recommendations about your recall.
