We are
seeking experienced Service Advisor / ASM for our Service Team. Extremely high
volume service drive and shop with excellent income potential for the right
person.
SUMMARY
The service advisor is responsible for scheduling
service work in the service department, processing all repair orders and
support documents required by both the manufacture and the dealership. Follow
up on repair services to update and report to customers during process and at
completion. Reviewing customers service history and technician recommendation
for selling additional services to customers. ADP, DealerSocket, MPi-Edge
knowledge helpful but can train.
ESSENTIAL
DUTIES AND RESPONSIBILITIES include
the following. Other duties may be assigned.
Maintain
Customer Satisfaction Index (CSI) rating as set by service manager.
Maintain the
dealership-prescribed standard for "hours per customer repair order written"
Greet
customers in a timely, friendly and professional manner. Let customers who are waiting know that they
will be helped soon. Follow the "Ten Foot" rule by acknowledging all customers
you come with in ten foot of.
Communicate
with customer to determine the nature of their mechanical problem(s).
Obtain
accurate customer and vehicle data.
Inspect
vehicle with customers to identify prior damage and document properly to
protect dealership.
Test-drive
vehicle as necessary.
Advise
customers on the care of their cars and the value of maintaining their vehicles
in accordance with the manufacturers' specifications and the dealerships
recommended services set by management.
Lift the hood
of every vehicle and look underneath for potential additional repair needs.
If additional
work is needed, clearly explain the exact repair instructions, making a special
note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible and all
authorizations for charges must be documented properly on repair order.
Provide
estimates for labor and parts. If the
cost of service cannot be established during reception, leave open and contact
the customer later for approval.
Establish
each customer's method of payment.
Obtain approval of credit, if necessary.
Obtain
customer's signature on repair order; provide customer with a copy.
Follow up
progress of each repair order during the day.
Contact customer by telephone regarding any changes in the estimate of
time promised. Record changes on repair
order in the approved manner.
Handle
telephone inquiries regarding work in process and appointments.
Compare final
invoice with original repair order.
Analyze
quality control report to ensure that work is completed as requested to reduce
comebacks.
Perform
Active Delivery of vehicle to customer and answer any questions.
Maintain
follow up program on additional items found in need of repair.
Attend
meetings as scheduled.
Establish and
maintain good working relationships with customers to encourage repeat and
referral business.
Ensure that
work areas and customer waiting areas are kept clean.
Additional
Job Description information available on request or at interview.
Excellent Pay
Plan
Weekly Cash
SPIFF program
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