seeking experienced Service Advisor / ASM for our Service Team. Extremely high
volume service drive and shop with excellent income potential for the right
The service advisor is responsible for scheduling
service work in the service department, processing all repair orders and
support documents required by both the manufacture and the dealership. Follow
up on repair services to update and report to customers during process and at
completion. Reviewing customers service history and technician recommendation
for selling additional services to customers. ADP, DealerSocket, MPi-Edge
knowledge helpful but can train.
DUTIES AND RESPONSIBILITIES include
the following. Other duties may be assigned.
Customer Satisfaction Index (CSI) rating as set by service manager.
dealership-prescribed standard for "hours per customer repair order written"
customers in a timely, friendly and professional manner. Let customers who are waiting know that they
will be helped soon. Follow the "Ten Foot" rule by acknowledging all customers
you come with in ten foot of.
with customer to determine the nature of their mechanical problem(s).
accurate customer and vehicle data.
vehicle with customers to identify prior damage and document properly to
vehicle as necessary.
customers on the care of their cars and the value of maintaining their vehicles
in accordance with the manufacturers' specifications and the dealerships
recommended services set by management.
Lift the hood
of every vehicle and look underneath for potential additional repair needs.
work is needed, clearly explain the exact repair instructions, making a special
note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible and all
authorizations for charges must be documented properly on repair order.
estimates for labor and parts. If the
cost of service cannot be established during reception, leave open and contact
the customer later for approval.
each customer's method of payment.
Obtain approval of credit, if necessary.
customer's signature on repair order; provide customer with a copy.
progress of each repair order during the day.
Contact customer by telephone regarding any changes in the estimate of
time promised. Record changes on repair
order in the approved manner.
telephone inquiries regarding work in process and appointments.
invoice with original repair order.
quality control report to ensure that work is completed as requested to reduce
Active Delivery of vehicle to customer and answer any questions.
follow up program on additional items found in need of repair.
meetings as scheduled.
maintain good working relationships with customers to encourage repeat and
work areas and customer waiting areas are kept clean.
Job Description information available on request or at interview.