We are seeking experienced Service Advisor / ASM for our Service Team. Extremely high volume service drive and shop with excellent income potential for the right person.

 

SUMMARY

The service advisor is responsible for scheduling service work in the service department, processing all repair orders and support documents required by both the manufacture and the dealership. Follow up on repair services to update and report to customers during process and at completion. Reviewing customers service history and technician recommendation for selling additional services to customers. ADP, DealerSocket, MPi-Edge knowledge helpful but can train.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain Customer Satisfaction Index (CSI) rating as set by service manager.

Maintain the dealership-prescribed standard for "hours per customer repair order written"

Greet customers in a timely, friendly and professional manner.  Let customers who are waiting know that they will be helped soon. Follow the "Ten Foot" rule by acknowledging all customers you come with in ten foot of.

Communicate with customer to determine the nature of their mechanical problem(s).

Obtain accurate customer and vehicle data.

Inspect vehicle with customers to identify prior damage and document properly to protect dealership.

Test-drive vehicle as necessary.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications and the dealerships recommended services set by management.

Lift the hood of every vehicle and look underneath for potential additional repair needs.

If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in.  Repair orders must be legible and all authorizations for charges must be documented properly on repair order.

Provide estimates for labor and parts.  If the cost of service cannot be established during reception, leave open and contact the customer later for approval.

Establish each customer's method of payment.  Obtain approval of credit, if necessary.

Obtain customer's signature on repair order; provide customer with a copy.

Follow up progress of each repair order during the day.  Contact customer by telephone regarding any changes in the estimate of time promised.  Record changes on repair order in the approved manner.

Handle telephone inquiries regarding work in process and appointments.

Compare final invoice with original repair order.

Analyze quality control report to ensure that work is completed as requested to reduce comebacks.

Perform Active Delivery of vehicle to customer and answer any questions.

Maintain follow up program on additional items found in need of repair.

 

Attend meetings as scheduled.

Establish and maintain good working relationships with customers to encourage repeat and referral business.

Ensure that work areas and customer waiting areas are kept clean.

 

Additional Job Description information available on request or at interview.

 

Excellent Pay Plan

Weekly Cash SPIFF program

 

All New Service & Parts Facility coming Fall 2013

We are looking to increase our sales staff by 10. One of the highest volume,#15 Toyota dealership in the country in Sales. We sell between 600-700 vehicles a month We are looking for Sales Professionals who are ready to make a change to their current situation, and for people in the restaurant industry who want to try something new and make some money. If you are not part of the previous criteria, but think you have what it takes , we will listen. We have $150 mini's and pay on finance back end. We also have...Paid vacation, 401k Matching, strong monthly bonus's, and weekend spiff (cash in fist) every weekend. We are looking for people who want a home and career! The average tenure for this dealership is 10 years plus. If you have a great team attitude, and a drive to make some serious money, than respond ASAP to us for an interview. We have over 12 persons going to make over $10,000 in July. Please do not respond unless you are ready to do something and make a change. Please respond to us immediately, as positions will fill fast.